TWO NEW FULL-TIME PERMANENT POSITIONS

Scheduling Coordinator

We have an exciting opportunity at Nemco Utilities for a Scheduling Coordinator to join our team based at our office in Bury St Edmunds. The role will be a full time, permanent position working 40 hours per week and offering an hourly rate of Minimum Wage — £8.59 per hour.

We are independent building risk management consultants specialising in assisting organisations in the prevention and control of the risks associated with fire, air quality and waterborne pathogens including those responsible for causing Legionnaires’ disease.

Scheduling Coordinator – Role Purpose

The role involves planning service jobs and scheduling of all UK Wide operatives’ diaries as well as booking appointments to meet project/customer timescales and to ensure that all contracted visits are carried out in accordance with the service agreement.  To continually update and review information in the operating system for accuracy and to complete all administration generated by the maintenance contract process.  To ensure that any parts required to complete works are provided in advance for the operatives.

 

Key Responsibilities of our Scheduling Coordinator:

- Planning service jobs and scheduling of all UK Wide operatives’ diaries

- Booking work with clients and confirming appointments

- Answering the telephone and dealing with customer enquiries

- Assisting with general administrative tasks


Reporting Lines & Responsibility:

- Reporting to the Account Manager

- No line management responsibility

- No budget responsibilities

 

Key Skills & Experience required of our Scheduling Coordinator

- Educated to GCSE level or equivalent

- Experience in the management of field worker schedules and efficient planning of service visits

- Excellent organisational skills

- Analytical thinking / problem solving

- Effective communication

- Customer service

- Relationship building

The successful candidate will have a full UK driving or motorbike licence (company vehicle will be provided for the field based duties).

Desirable Skills:

- NVQ Level 2 Administration / Customer Service or equivalent

- Previous experience of coordinating and managing multiple deadlines; experience of managing customer expectations and the ability to communicate with remote workers to ensure they understand the requirements and priority of each job.

What we can offer you as our Scheduling Coordinator

- £ Minimum Wage — £8.59 per hour

- 22 days holiday pro rata

- Pension scheme with company contributions

Please quote job reference NUSC001

 

Service Administrator

We have an exciting opportunity at Nemco Utilities for a Service Administrator to join our team based at our office in Bury St Edmunds. The role will be a full time, permanent position working 30–40 hours per week and offering an hourly rate of Minimum Wage — £7.89 per hour.

We are independent building risk management consultants specialising in assisting organisations in the prevention and control of the risks associated with fire, air quality and waterborne pathogens including those responsible for causing Legionnaires’ disease.

Service Administrator – Role Purpose

The booking of client appointments and the provision of general administration support to assist field operations in the business of building risk management.

To assist with the smooth running of the office to maximise efficiency and therefore have a positive impact on the growth of the company.

Key Responsibilities of our Service Administrator:

- Booking work with clients and confirming appointments by letter.

- Answering the telephone and dealing with customer enquiries

- Routeing calls and taking messages

- Greeting clients and visitors and providing hospitality

- Assisting with general administrative tasks

Reporting Lines & Responsibility:

- Reporting to the Account Manager.

- No line management responsibility.

- No budget responsibilities.

Key Skills & Experience required of our Service Administrator

- Educated to GCSE level or equivalent

- Experience in an administration assistant role

- Excellent organisational skills

- Analytical thinking / problem solving

- Effective communication

- Customer service

- Relationship building

Desirable Skills:

- Experience of plumbing industrial and domestic water systems

- NVQ Level 2 Administration / Customer Service or equivalent

What we can offer you as our Service Administrator

- Minimum Wage — £7.89 per hour

- 22 days holiday pro rata

- Pension scheme with company contributions

Please quote job reference NUSA001

 

Please send your CV addressed to Claire Donaldson either by

email: jobs@nemco-utilities.co.uk or by

post:  Nemco Utilities, 12 Hillside Road, Bury St Edmunds, IP32 7EA.

www.nemco-utilities.co.uk

 Nemco are Investors in People and an Equal Opportunities Employer.