Nemco is committed to providing first class customer service and promoting high standards in the provision of risk management services.

The aim of this charter is to state our commitment to you, the customer, and to show you where you can find more detailed information about the company. We seek your suggestions and comments to help us continually improve the quality and range of services to you.

We can provide information in alternative formats and languages.

Nemco puts its customers first

As a customer you should expect:

• To be treated in a polite, friendly, helpful and professional manner
• To experience an excellent standard of care every time you deal with us through knowledgeable and experienced staff
• To receive a high quality service that meets or exceeds the requirements of your service agreement
• To receive clear, accurate and up to date information and regular feedback on progress
• To receive reliable and impartial advice and information
• To experience absolute confidentiality and discretion
• To be appointed a personal client manager to support you through the implementation of your service
• To be able to access relevant information on legislation via our website
• To have your views listened and responded to

Our Standards

• We will give our names when dealing with telephone queries and display company identification when dealing with customers face to face
• We will respond to telephone enquires within 24 hours and written enquires within 5 working days
• We will acknowledge orders for services within 2 working days and schedule the job for the earliest available appointment
• We will arrive on time for our appointment however if we are unavoidably detained you will be contacted a minimum 5 minutes before the appointment time with a new expected time of arrival or the offer of a re-scheduled appointment